Stratus Building Solutions of Lexington, KY | Effective Date: January 1, 2025
Effective Date: January 1, 2025 | Last Updated: January 1, 2025 | Business: Stratus Building Solutions of Lexington, KY (a DBA of Well Cleaning Services)
These Terms of Service ("Terms") govern your use of the Stratus Building Solutions of Lexington website, online contact and quote request forms, and any SMS/text message or phone communications initiated through those forms. By submitting a form on our website or opting into our SMS communications program, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Consent is not required to receive services. Your consent to receive SMS or phone communications is entirely voluntary and is never a condition of obtaining a quote or using our commercial cleaning services.
Stratus Building Solutions of Lexington operates an outbound SMS text messaging program used exclusively to communicate with individuals who have submitted a quote request or inquiry through our website and expressly consented to receive text messages.
SMS messages are sent by or on behalf of Stratus Building Solutions of Lexington, a locally owned and operated commercial cleaning franchise serving Lexington and Central Kentucky. Messages may be sent via our CRM platform (GoHighLevel / Prospectman).
| Message Type | Description |
|---|---|
| Quote Follow-Up | Our team reaching out to discuss your submitted cleaning service inquiry |
| Appointment Scheduling | Coordination and confirmation of consultation or walkthrough visits |
| Appointment Reminders | Reminders sent prior to a scheduled consultation or service visit |
| Service Confirmations | Confirmation that a service visit has been scheduled or completed |
| Customer Support | Responses to questions you have submitted via our website or by phone |
| Sales Outreach | Follow-up outreach from our team regarding your interest in commercial cleaning |
Message frequency will vary depending on your level of engagement and the stage of your service inquiry. We do not send mass promotional blasts. You will receive messages only as they relate to your specific inquiry or business relationship with us. Most customers receive between 1–5 messages per interaction cycle.
How You Opt In: SMS consent is collected through an optional, unchecked checkbox located directly above the submit button on our online quote request form. The checkbox is unchecked by default and is never required to submit the form. You will only receive SMS messages from us if you voluntarily check the box prior to submission. Submitting the form without checking the box will still process your quote request — you simply will not receive SMS communications. This opt-in applies only to our direct communications, and your consent is never transferred to any third party.
You may opt out of our SMS program at any time using any of the following methods:
What happens after you opt out: You will receive one final SMS confirmation that you have been unsubscribed. No further messages will be sent to your number. Your opt-out will be processed within 24 hours or less. Opting out of SMS does not affect any active service agreements.
If you opt out and later wish to receive SMS communications again, you may re-opt in by submitting a new quote request form and consenting at that time, or by contacting us directly and requesting to be re-added.
For any questions, concerns, or issues related to our SMS program — including problems with receiving or opting out of messages — please contact us through any of the following channels:
For SMS-specific support, you may also reply HELP to any message you receive from us. We will respond with support contact details.
Standard message and data rates may apply to SMS messages sent to or received from Stratus Building Solutions of Lexington. The exact charges depend on your mobile carrier and your current wireless plan.
Please contact your mobile carrier for details about your plan's messaging rates.
Stratus Building Solutions of Lexington uses a third-party CRM and messaging platform to deliver SMS communications. Message delivery is subject to the policies and network availability of your wireless carrier.
Mobile carriers — including but not limited to AT&T, Verizon, T-Mobile, US Cellular, and their affiliates — are not liable for delayed, undelivered, misdirected, or otherwise affected SMS messages.
Message delivery is not guaranteed and may be affected by:
Stratus Building Solutions of Lexington disclaims all liability for transmission failures, delays, or errors caused by carrier networks or third-party messaging infrastructure beyond our direct control. If you do not receive an expected message, please contact us directly at 859-406-9540.
Our SMS program, website, and services are intended solely for individuals who are 18 years of age or older. By submitting a form or opting into SMS communications, you represent and warrant that you are at least 18 years of age.
We do not knowingly collect personal information from or send SMS messages to anyone under the age of 18. If we become aware that a person under 18 has submitted a form or opted into our SMS program, we will immediately and permanently remove their information from all communication lists and delete their data from our records. If you believe a minor has opted in, please contact us immediately at 859-406-9540.
Your use of our website, forms, and SMS communications is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes in full:
👉 View the full Stratus Building Solutions of Lexington Privacy Policy →
If you have questions about how your data is used or wish to exercise any privacy rights, please contact us at 859-406-9540.
By using our website and submitting forms, you agree not to:
All content on this website — including text, logos, graphics, and service descriptions — is the property of Stratus Building Solutions of Lexington or its licensors. You may not reproduce, distribute, or use any content from this website without prior written permission.
Stratus Building Solutions of Lexington provides this website, online forms, and SMS program on an "as is" basis. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, and shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or SMS communications, including but not limited to damages resulting from carrier delivery failures, system outages, or unauthorized access to your data by third parties outside our control.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Fayette County, Kentucky.
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website, forms, or SMS program following any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
If you have any questions about these Terms of Service, our SMS program, or your rights, please contact us: