Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: January 1, 2025  |  Applies To: Stratus Building Solutions of Lexington, KY (a DBA of Well Cleaning Services)

Stratus Building Solutions of Lexington ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding that data — including your rights related to SMS/text message communications.

1. Information We Collect

We collect information you provide directly to us when you fill out our contact or quote request forms, call us, or otherwise interact with us. This may include:

• Contact Information: First and last name, email address, phone number, and business/company name
• Business Information: Type of facility, square footage, cleaning needs, and service preferences
• Communication Data: Records of SMS messages, phone calls, and email correspondence
• Form Submission Data: Any information entered into our online quote request forms, including your SMS consent selection
• Technical/Usage Data: IP address, browser type, device type, pages visited, and time spent on our website (collected via cookies and similar technologies)

We do not collect sensitive personal information such as Social Security numbers, payment card data, or government-issued ID numbers through our website forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. SMS Opt-In & Text Messaging

How You Opt In

SMS consent is collected affirmatively through an optional, unchecked checkbox located directly above the submit button on our online quote request form. The checkbox is unchecked by default. You will only receive SMS messages from us if you voluntarily check the box prior to submitting the form. Submitting the form without checking the box will still process your quote request — you simply will not receive SMS communications. SMS consent is never a condition of receiving a quote or any of our services.

What Messages You May Receive

If you opt in, you may receive SMS messages related to:

• Follow-up on your quote or service inquiry
• Appointment scheduling and reminders
• Service updates or confirmations
• Responses to your questions

Message frequency varies based on your interaction with us. You will not receive unsolicited promotional blasts unrelated to your inquiry.

How to Opt Out (STOP)

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Stratus Building Solutions of Lexington is not responsible for any charges imposed by your carrier.

4. Cookie & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Form Tracking: Used by our CRM platform (GoHighLevel / Prospectman) to manage form submissions and campaign attribution

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect some functionality of our website. We do not use cookies to track you across third-party websites for advertising purposes.

5. Data Security Practices

We take the security of your personal information seriously and implement industry-standard safeguards, including:

• SSL/TLS Encryption: All data transmitted through our website and forms is encrypted in transit
• Access Controls: Access to customer data is restricted to authorized personnel only, on a need-to-know basis
• Secure CRM Storage: Customer data is stored within our CRM platform, which maintains its own security standards and compliance certifications
• No Unauthorized Third-Party Sharing: We do not sell or share your data with unauthorized third parties
• Regular Reviews: We periodically review our data practices and update them as needed

While we implement these protections, no method of transmission over the internet is 100% secure. We encourage you to contact us promptly if you suspect any unauthorized use of your information.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data in the following limited circumstances:

• Service Providers: Trusted technology vendors who help us operate our website and CRM (e.g., GoHighLevel/Prospectman), bound by confidentiality obligations
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, with prior notice to you where required

We never share your SMS opt-in data, phone number, or mobile information with third parties or affiliates for their own marketing, promotional, or outreach purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information from our records
• Opt-Out of SMS: Unsubscribe from text messages at any time by replying STOP
• Opt-Out of Email: Unsubscribe from email communications via the unsubscribe link or by contacting us
• Do Not Sell: We do not sell your data; no opt-out is required for this purpose

To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our services are intended for business customers and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Related Documents

For information about our SMS program, opt-out procedures, carrier liability disclaimer, and general site terms, please see our Terms of Service.

11. Contact Us

For privacy-related questions, data requests, or to opt out of communications: